Effective date: September 26, 2026. StlFixTool lets you inspect a preview before paying for a full-quality file. This policy explains when a paid file may qualify for a refund.
Preview before payment
You are charged only after a conversion or repair has produced a result and you choose to continue to checkout. The preview is provided so you can inspect the general result before paying. For STL to STEP, read the triangle-reduction or shell notices shown before checkout; the output is faceted geometry, not an editable parametric CAD model.
If no payable result is available, you cannot complete the normal checkout for that job. A job marked no improvement does not offer a repair purchase.
When to request a refund
You may request a refund within seven days of purchase if the downloaded file cannot be opened in appropriate software, or if it differs materially from the preview presented for that job. The request should describe the problem and identify the job so it can be reviewed.
A preview is reduced in resolution and is not the full-quality download, so minor differences in triangle detail or file size alone do not establish that an output materially differs. Conversion may also change representation as described on the tool page. The STL to STEP tool produces faceted geometry and cannot recreate native parametric design history.
We do not offer refunds for a change of mind after a working download has been provided. StlFixTool cannot guarantee that a file will meet every application's import preferences, manufacturing tolerance, or use requirements.
How to request a refund
Email contact@stlfixtool.com within seven days of purchase. Include your job ID, the date of purchase if known, and a clear description of why the file will not open or how it materially differs from the preview. Do not email a card number or security code.
We may ask for reasonable details needed to investigate the issue. Do not send confidential design files unless necessary, authorized, and appropriate for your support request.
Refund processing
Approved refunds are returned to the original payment method through Paddle. The time for funds to appear depends on Paddle, your card issuer, bank, and payment method. StlFixTool cannot send a refund to a different payment method.
A refund does not extend the file retention period or provide a new download after the job files have been deleted. Paid files are retained for up to 7 days for re-download unless you request earlier deletion; save any output you need promptly.
Contact
The seller is an individual operating as StlFixTool in Morocco; legal identity and public address remain pending confirmation. For a refund question or request, contact contact@stlfixtool.com or +212708102023. For the fastest review, include the job ID and a concise description of the issue.