For help with a conversion, download, payment, or privacy request, email the StlFixTool contact address below. There is no support form or account portal.
Email support
Email: contact@stlfixtool.com . You can open an email to this address using the link on this page. If your question concerns a particular conversion or purchase, include the job ID and a short description of what happened so the request can be identified.
Do not include payment card numbers or security codes in an email. Payments are handled by Paddle, and StlFixTool does not store card numbers. Avoid attaching confidential geometry unless sharing it is necessary, permitted, and you are comfortable sending it for support.
What to include
For a processing issue, provide the tool name, the error message, and the job ID if one was created. For a billing or refund request, include the job ID and the email or payment reference available from your Paddle receipt. Never send passwords or full payment credentials.
StlFixTool does not promise a particular response time. If a paid download is unavailable because a retained file is missing, contact support with the job ID so the issue can be reviewed.